This starter kit gives you a clean baseline for rental policies that are consistent, readable, and easy to apply. It is not legal advice and should be reviewed by your counsel.
Policy templates included
Fuel policy
- Define the fuel level expectations at pickup and return.
- Specify refuel charges and acceptable proof.
Late return policy
- Set grace periods and late fees.
- Clarify how partial days are billed.
Damage and cleaning fees
- Explain inspection steps and evidence requirements.
- List common fees with clear thresholds.
Cancellation policy
- Define refund windows and no-show terms.
- Include exceptions for weather or operational disruptions.
How to customize
- Update fees to match local market rates.
- Align language with your contract or counter terms.
- Train staff to apply policies consistently.
Working policy kit
Use the sections above as a working policy kit before legal review. Keep the final language consistent across your website, counter staff, contracts, and customer portal.
How Resvo supports policies
Resvo keeps policies visible in the customer portal and supports staff with consistent answers. See how it works.
Related reading
About Resvo
Resvo is a rental management system for professional operators. Learn more at the Resvo overview or See how it works.
Built by Resvo - Rental Infrastructure.